With the push of a button, people can request a ride, shop, or have dinner delivered to their doorstep. It’s safe to say that we live in an increasingly on-demand world and the healthcare industry is no exception. Patients expect more from providers than good care. They also want ease, convenience and choice. Heartland Regional Medical Group medical experts, in partnership with Marion Republican, present: Doctors and What They Do. This month, we’re taking a closer look at the ways southern Illinois consumers can easily access health care and medical information.

Express care or urgent care

Many Americans today report that they have not been able to see a primary care physician for a variety of reasons, including simply not yet joining one. At the same time, interest in affordable, on-demand emergency or express care clinics has grown rapidly. As a result, emergency care centers play an increasingly vital role in the continuum of care.

A local example is Heartland Regional’s Express Care clinic. Open 7 days a week, 8:30 a.m. to 9 p.m., specialists treat non-emergency illnesses and injuries that require primary or acute medical care. The clinic also offers a wide range of routine medical services, such as health examinations and medical examinations. No appointment necessary.

Located across from Krispy Kreme, on The Hill, in Marion. More information about Express Care is available online at www.HeartlandMedicalGroup.com.

Online appointment booking

Online appointment booking has become an increasingly important and expected part of people’s lives. Most Americans have experience planning online with trips and restaurants among the most commonly reported online planning experiences. Consumers expect the same service when it comes to making an appointment with their doctor.

By offering online scheduling, Heartland Regional patients can schedule appointments, both for primary care physicians and other medical specialists, even when the offices of the Marion-based provider are closed. Patients simply go to www.HeartlandAnytime.com, select a provider, and choose a time slot that fits their schedule. In addition to in-person visits, consumers can schedule a telehealth visit and speak to a provider from the comfort of their own homes via video chat.

24/7 nurse support lines

Health problems can arise at the most inconvenient times. Whether it’s 10 p.m. on a school night or 2 a.m. on a Saturday, consumers need answers now, not just when your doctor’s office is open. A proven service, the Nursing Advice Line, is an important way to get practical, evidence-based information and support when questions about symptoms or care arise. Locally, Heartland Regional’s toll-free nursing helpline is available 24 hours a day, 7 days a week.

“During the pandemic, patients across the country have struggled to decide whether to seek care,” said Crista Minnick, Heartland regional chief nurse. “This reluctance continues to cause ongoing complications for the many people who choose to delay care. Now, with our nurse helpline, those who have questions, about illness or injury, have a new 24/7 resource for answers. “

If you have medical questions and concerns, you can call the Heartland Regional 24/7 Nursing Hotline at (618) 226-5454 or visit www.MyNurseHelpLine.com.